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The issue was resolved as the player successfully received his full payouts after initial delays in verification and withdrawal requests. The situation remained pending as the team awaited any potential response from the casino. Consequently, the complaint was marked as unresolved, and the player was advised to reach out to the Anjouan Gaming Authority for further assistance. The player from Kazakhstan had requested a withdrawal less than two weeks prior to submitting this complaint.
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He noted that no account verification had been requested despite using a welcome bonus. The player from Germany had been waiting for his payout from Caspero since September 27th and had received only standard responses regarding the withdrawal process. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. A selection of games from multiple game providers have been checked and NO fake games have been found.
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